Behavioral Health Response
  • 11-Aug-2017 to 10-Oct-2017 (CST)
  • Operations
  • MO, USA
  • Full Time

Position Summary

Provides immediate telephone assistance including clinical assessments, when warranted, to determine and implement appropriate level of care and service to all callers. Demonstrate excellent customer service skills in dealing with both internal and external customers.

Essential Functions:

1. Proficiently handles inbound call volume in call center environment that demands providing a high level of service within standardized time constraints.

2. Manages call times in an efficient and responsible manner. Able to finesse ambiguous situations presented by challenging callers.

3. Demonstrates proficiency in work habits and time management skills. Meets call center attendance and punctuality standards.

4. Performs high quality clinical assessment with excellent customer service skills. Displays courtesy and sensitivity when conducting telephone triage interviews with clients that are experiencing problems.

5. Documentation is written in a proficient and professional manner. Efficiently and effectively enters information from callers into electronic database system.

6. Dispatches Mobile Outreach Team members to face-to-face evaluation. May also be requested to go out on an outreach as an MOT to do a face-to-face assessment.

7. Committed to ongoing professional and educational development. Participates in individual and group supervision, BHR training, seminars, functions and events.

8. Must work well as part of a team and individually with other employees. Must be flexible with work hours and special requests from supervisors. Must work one weekend shift per month as scheduled. Must also work occasional overnight shifts as requested.

9. Perform other job-related duties as assigned by a manager.

Education, Experience, Competencies and Skills Required:

1. Master's Degree in Social Work, Psychology, Counseling.

2. Working knowledge of the St. Louis Area Mental Health Network, the Crisis Intervention Model and the DSM-5.

3. Thorough clinical assessment skills.

4. Ability to learn and adhere to multiple protocols for handling of calls.

5. Telephone skills with excellent customer service techniques.

6. At least 1 year of clinical experience.

7. Ability to use computer system and talk on phone while typing.

8. Strong verbal, written and interpersonal skills.

At BHR, we believe that every team member has an integral role in the lifesaving treatment we provide. We are a trauma aware agency and we hire people who are passionate about our mission and are committed to improving the lives of those we serve through our trauma informed models of practice.

 

Behavioral Health Response
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